Frequently Asked Questions about WeMemo
Question: Why when my family member entered the code and tried to join, the error “The code you entered is incorrect or expired. Please input again or resend code.” pops up?
Answer:
First, please ensure that the code was entered correctly. Then, check whether the code has expired — for security reasons, the invitation email or invitation code is only valid for 24 hours.
If the code is no longer valid, you can go to Profile > Members:
- If you invited the member via Email, click the Resend
- Alternatively, click Add new member > Copy Invitation and manually share the new code with your family member.
Question: My family member needs to join our family, but they created a family by themselves accidently, what can they do?
Answer:
Currently, WeMemo only allows a user to belong to one family — either as a family owner or a family member.
If your family member accidentally created their own family, they’ll need to delete that account first. Here’s how:
Go to Profile > My Profile > Delete Account, then after deletion, sign up again and choose Join family instead of Create family during onboarding.
Question: Even though my kids or my pets have no device, I still want to involve them into my family, how can I do?
Answer:
At WeMemo, we believe family includes everyone. That’s why we support a special type of family member called “No-device member”.
You can add them to your family, and they can also be selected as participants in events or to-do lists — so no one gets left out.
Question: Why after I connected with Google Calendar, not all of my Google Calendar events has been import?
Answer:
By default, WeMemo imports events for the next 30 days and automatically syncs every 24 hours to keep your calendar up to date.
If you’ve just created new events in Google Calendar and need to sync them immediately, go to Profile > Import Calendar, then click the Sync button to refresh your event list.